Widerrufsrecht

Return Policy

If your order arrived incorrectly or defective, please send us an email first with your contact information, order # and photos of the item(s) received to info@myoutfitonline.com You can also purchase your return label at your local USPS office

  • Don't wait in line and pay more! Get your return label with us for as low as $4.95. Send us an email to info@myoutfitonline.com with your order # requesting a return label
  • You can also purchase your return label at your local USPS office
  • Customer have 7 business days from delivery date to return item(s) for store credit. We do not provide refunds.
  • Returned items must be unused, unworn, unwashed and must have all accompanying tags/packaging
  • My Outfit Online will not accept returns for bodysuits, intimates, bathing suits / swimwear, accessories, beauty products and sale items; store credit will not be issued
  • Returned items sent without a return form will not be accepted and store credit will not be issued
  • My Outfit Online is not responsible for returned packages that are lost, stolen and not deliverable 
  • Returns will only be processed once we receive the package
  • My Outfit Online reserves the right to deny a return if any of these conditions are not met


Refunds 

My Outfit Online does not issues refunds. Orders cancelled will receive store credit in return. Items that do not fit your expectations may be exchanged or returned for store credit as long as they are unused, unwashed and intact with all accompanying tags/packaging. We do not, under any circumstances, accept returns or exchanges of FINAL SALE items, which include bodysuits, intimates, swimwear, accessories and beauty products.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myoutfitonline.com and send your item to: My Outfit Online, 2601 NW 5th Ave, Miami, FL, 33132, United States.


Shipping Policy

  • Orders placed on weekdays are typically processed same day and orders placed on weekends will be processed the next business day.
  • We offer various shipping rates to fit your fashion needs:
    1. Standard Shipping (2-5 business days)
    2. Priority Mail (2-3 business days)
    3. US Overnight (1 business day)
    4. For international orders, we ship via DHL’s International Express service
  • We are not responsible for any lost, stolen or undeliverable packages and not responsible for shipping delays on the shipping carrier’s part.
  • For international orders, we are not responsible for any custom fees and taxes.
  • Customers who place orders with a PO box shipping address are automatically assuming responsibility for the successful delivery of their order. We are not responsible for any mis deliveries or unclaimed packages 
  • If your package is lost, stolen or mis delivered, as the recipient of the package, you are required to get in contact with the corresponding shipping carrier to file a claim. We can provide you with all the necessary information for the investigation; however, please keep in mind that this is a matter outside of our control.
  • Please note that mistakes made on behalf of the customer will result in additional shipping costs.
  • Once your order has been processed and shipped out, you will receive an email notification with your tracking information and link.